Service Business

A construction of consumer cognitive structures and their implications in furniture shopping decisions: a means-end chain approach
A framework for the selection of Six Sigma projects in services: case studies of banking and health care services in Taiwan
Are success and survival factors the same for social and business ventures?
Impact of service personal values on service value and customer loyalty: a cross-service industry study
The impact of scale effects on the prevailing internet-based banking model in the US
The relationship between strategic type and new service development competence: a study of Chinese knowledge intensive business services